Privacy Policy

1. Introduction

Welcome to Kayibay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using Kayibay, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or make a purchase, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Profile information and preferences

2.2 Transaction Information

When you place orders, we collect:

• Order details (products purchased, quantities, prices)
• Payment transaction records
• Shipping and delivery information
• Order history and preferences

2.3 Device and Technical Information

Automatically collected information includes:

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, features used, time spent on the Service)
• Cookies and similar tracking technologies

2.4 Communication Data

We may collect information from:

• Customer support communications
• Feedback and reviews you provide
• Messages sent through our platform

3. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To process and fulfill your orders, manage your account, and provide customer support
• Communication: To send order confirmations, delivery updates, and respond to your inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Personalization: To customize your shopping experience and recommend products you may like
• Improvement: To analyze usage patterns and improve our Service, features, and user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: With your consent, to send promotional communications about products, services, and special offers
• Security: To detect, prevent, and address technical issues, fraud, and security threats

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery services
• Data analytics and cloud storage
• Customer support and communication services

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Sellers on Our Platform

When you purchase from a seller, we share necessary order and delivery information (name, shipping address, contact details) to enable order fulfillment. Sellers are required to protect this information and use it solely for order processing.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to government requests

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Secure payment processing through PCI DSS compliant providers
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Transaction records are retained for legal and accounting purposes
• Marketing preferences are retained until you opt out
• We delete or anonymize personal information when it is no longer needed

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Objection: Object to processing of your personal information for certain purposes
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Account Closure: Close your account and request deletion of associated data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Service.

You can control cookies through your browser settings. However, disabling cookies may limit certain functionalities of our Service.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (such as payment processors, social media platforms, or analytics tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)
• Displaying a notice in our mobile application

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.